Shipping and Guarantee Information
The plants in our shop are grown in a humid environment. Humidity ranges from 60-99% depending on the weather. The temperature is 68° or higher, fluctuating with the weather. Plants are watered with natural water from our fish pond.
We package and ship our plants with the utmost care. However, we cannot be responsible for damage during shipping. Not every plant will look exactly like the picture, as all plants are unique, but we strive to keep them consistent.
Orders placed Sunday through Tuesday will be shipped by Wednesday of the same week in the order they are received (excluding holidays). Orders placed on Wednesday, Thursday, Friday, and Saturday will be shipped out the following Monday, Tuesday or Wednesday (in the order received, excluding holidays). This is in best interest of the plants. No one wants the plants sitting at the post office all weekend.
Plants shipped in winter usually do great. One of the most important keys to the success of the plant's arrival is that the plant is is brought in immediately upon delivery. If on the off chance, you do receive a plant that is in poor condition, please email us pictures that SAME DAY your plant is received and we will replace, credit, or refund you the purchase price of the plant.
Replacements, credits and refunds are only available during the winter months( Nov- Feb and when temperatures are below 50°) if priority mail and a warmer are purchased.
When your plants are received, please remember that they have traveled a long way in a dark box. Yellowing leaves/leaf loss is normal. Give the plant some time to adjust. If stems have broken, don't worry, they will grow back, unless it is the main stem, then contact us. Leave your plant in its nursery pot (if it came with one) for at least a week before re-potting. Let the plant rest in a warm place. If dry, give a little drink.
Send us a picture of your plant immediately upon opening if the plant has been damaged in shipping and you don't think it will recuperate.
For specific care requirements and details about your plant, visit Stef Hall on YouTube. Care videos are currently being uploaded. This is a work in progress.
And most important of all, Thank YOU.